Our Returns/Refund Policy
Customers must receive an authorization number (RMA) from Extreme Team Carts & Accessories (ETCA) prior to returning any products. Customers are responsible for return freight and must include the authorized RMA number on the box. If available, please include a copy of the invoice or picking list for the original shipment. RMA numbers are valid for 60 days from issue date. There is a 25% restocking fee for non-warranty or non-ETCA error returns that are returned over 90 days from purchase date. Items returned without a RMA Number are subject to refusal or a 25% restocking fee. Freight Collect or COD returns will be refused. All items must be returned complete.
To request an RMA number, please call us at 863 600 4201 or contact us at [email protected]
Shortages and damaged products must be reported to ETCA within 5 business days of receipt. Please inspect all merchandise upon arrival to ensure good condition. All in-transit damaged merchandise must be claimed with ETCA. For truck freight, either refuse shipments with obvious exterior damage or write damaged on the Bill of Lading and contact ETCA within 5 business days. (Freight companies have strict rules regarding claims; all claims must be filed within the 5-day window.)